Shipping policy

Shipping Policy

Where we ship

Freepaw currently ships to addresses within Australia only.

Processing time

Orders are processed within 1–2 business days of being placed. You will receive a confirmation email with tracking details once your order is dispatched.

Delivery times

Please allow 7–14 business days for delivery after dispatch. Delivery to regional and remote areas may take longer.

These timeframes are estimates, not guarantees. Delays can occur due to carrier disruptions, weather, or public holidays. If your order has not arrived within 21 business days, contact us and we will investigate.

Shipping costs

Shipping costs are calculated at checkout and shown before you complete your purchase.

Tracking

A tracking number is emailed to you when your order ships. Tracking information may take 2–3 business days to become active.

Incorrect addresses

Please check your shipping address carefully at checkout. If an order is returned to us because of an incorrect or incomplete address, we can resend it at your cost, or refund the item price less shipping.

Lost or undelivered orders

If your order is lost in transit, contact us with your order number. We will either resend your order or provide a full refund.

Questions

Email us at walkfree@freepaw.com.au and we will respond within 2 business days.